Effective date
Privacy Policy
Poker Hamlet Castlemaine is committed to protecting the privacy of its visitors and customers. This policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website or visit our physical poker venue and restaurant in Castlemaine, Victoria.
This policy applies to all information collected through the website, in person, or via other interactions. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or providing information, you consent to the practices described in this policy.
Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain technical information automatically when you use our website. Personal information may include your name, email address, phone number, and any other details you choose to share when making a reservation or enquiry.
- Information you provide: name, contact details, reservation preferences, and messages.
- Technical information: IP address, browser type, device information, and pages visited (collected via cookies and similar technologies).
- We do not collect sensitive information such as financial details or government identifiers.
How We Use Your Information
We use the personal information we collect to operate our offline poker venue and restaurant, respond to enquiries, process reservations, and improve our services. We do not use your information for any purpose unrelated to those described in this policy without your consent.
- To respond to your enquiries and reservation requests.
- To manage our relationship with you as a customer or visitor.
- To send you administrative communications, such as booking confirmations.
- To improve our website and services based on usage patterns.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances: to service providers who assist us in operating our website or business, when required by law, or to protect the rights and safety of our venue and visitors.
- Service providers are bound by confidentiality obligations and may only use the information to perform services on our behalf.
- We may disclose information if required by law, regulation, or legal process.
- In the event of a business transfer, your information may be transferred as part of the assets.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include physical, electronic, and procedural safeguards appropriate to the sensitivity of the information.
- Access to personal information is restricted to authorized personnel only.
- We use secure transmission methods for online forms.
- We regularly review our security practices to ensure they remain effective.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided in the Contact Us section below.
- We will respond to access and correction requests within a reasonable timeframe.
- In some circumstances, we may refuse access as permitted by law, and we will provide reasons for any refusal.
- You may also opt out of receiving marketing communications at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device that help us remember your preferences and improve functionality.
- You can control cookies through your browser settings.
- Disabling cookies may affect the functionality of certain parts of the website.
- We do not use cookies to collect personal information for advertising purposes.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date. We encourage you to review this policy periodically.
- Material changes will be highlighted on the website.
- Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.
Address: 152 Duke St, Castlemaine VIC 3450, Australia
Phone: +61 3 5408 7261
Email: [email protected]